Purchases are normally processed directly, but may sometimes take a little longer.
If 24 hours have passed since you made the purchase and it has not yet been credited, we recommend the following:
- If you are using an Android device:
Contact us directly here, including in your message all the information that you consider valuable so that we can locate the purchase. To facilitate this process, you can send us a screenshot or a photo of the payment receipt in which we can see the item purchased, the date of purchase, the value of the purchase and the identification number of the operation, which usually has the following format: GPA.1234-5678-9123-45678.
As soon as we receive the information, we will take the corresponding steps so that the purchase is credited as soon as possible.
- If you are using an iOS device:
Bearing in mind that the AppStore directly processes payments, and that we do not have access to the purchasing database, we recommend that you contact them directly here explaining the situation so that they can help you solve the problem.